Policies, Terms and Conditions 

Copyright and Trademark Notice:

 Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Willow & Olivia Creations LLC, Copyright © 2015 ALL RIGHTS RESERVED.

 You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 Some images on our home page may not be images owned or produced by Willow & Olivia Creations, LLC but were merely found on free forums on the web.


Credit Cards:

 We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.


Refunds and  Exchanges:

Due to the nature of our products all sales are final. No refunds or exchanges allowed.


An orders can be cancelled 24hrs after it was submitted. Once your order has been placed in production you will be unable to cancel and all funds will become valid and a refund can not be issued. 


 This site may contain links to other sites on the Internet that are owned and operated by third parties.   You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Willow & Olivia Creations LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password.

We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.   Our secure servers protect your information using advanced encryption techniques and firewall technology.

 To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Willow & Olivia site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.   When entering any of our contests or prize drawings, you provide your name, email address and mailing address.  If you win, we will send the prize to the address entered and notify you by email.  When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to Willow & Olivia site.  You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites:

 Other sites accessible through our site have their own privacy policies and data collection practices.  Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.


Shipping Policy:

 Shipping Time - Orders are typically shipped 72hours after they are received IN MOST CASES. Be sure to type in your preferred ship date in the comments box during checkout.

We will do our best to ship it on that date. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.


 Willow & Olivia Creations, LLC shall automatically charge and withhold the applicable sales tax  as stated by NJ Tax Laws for orders to be delivered / shipped to addresses within the same state.

For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.  NJ State charges tax on all shipments/deliveries within New Jersey.