Frequently Asked Questions


  • What are cake balls?

Cake balls are fully cooked and deliciously decadent bite-sized pieces of cake that are blended with icing, rolled in a ball and then dipped in a creamy chocolate coating. 

  • What size are the cake balls?

Our cake balls are about 1.25-inches round.

  • How do I store cake balls?

Cake balls are best served slightly chilled. It’s important to refrigerate them upon arrival so they stay fresh. 

  • How long can I store cake balls?

Cake balls have a shelf life for up to two weeks in the refrigerator. They can also be frozen for up to 1 month in an airtight container.

  • Production of the cake balls:

Our decadent cake balls are all hand made with love and attention to detail down to the last dip!

  • How many cake balls can one person consume?

We say 2-3 cake balls per person are sufficient. However we have heard rumors of failed will power and sheer excitement getting to some folks causing consumption of way more than 2-3 cake balls.


ALLERGEN: *Our cake mixes do or may include/contain nuts, eggs, milk and other major allergens and are made where nuts may be used.


  • Shipping and Handling:

*Important Shipping Information 

Shipping: With the hot temperatures (July-Sept), we can now only offer FedEx 2Day shipping. Please note that we only ship Monday through Thursday due to the perishable nature of our product. Orders are typically shipped 72hours after they are received IN MOST CASES. Be sure to type in your preferred ship date in the comments box during checkout. We will do our best to ship it on that date.

See Extended Shipping Policy


  • Can I ship to multiple addresses?

Presently, our shopping cart is a “One location” shipping cart. This means you can ONLY ship to one location at a time. If you have multiple packages to send, you can email us at info@willowandolivia.com and we would be happy to help you.

  • Do you deliver?

We do offer delivery in and around the New York City and Northern New Jersey areas. To see if your area qualifies, please email us at info@willowandolivia.com

  • Do you do cake balls for weddings & parties?

Yes. We do weddings and party favors. For pricing and more info, please contact us by email info@willowandolivia.com.